I have worked with a few different IT businesses and individuals over the years, but The Computer Connection is by far the best I’ve found. They are friendly, knowledgeable, and quick to respond. I have never had an issue that they couldn’t troubleshoot, they are the best.
Co-Managed IT Services
Support your IT team without adding complexity.
Overloaded staff get documented backup from a provider supporting businesses since 2001.
Recurring issues are reduced through audits, baselines, and reviews showing 27 to 85 improvement.
Security gaps are easier to address with guidance for HIPAA, CMMC 2.0, and NIST frameworks.
Unclear priorities become practical roadmaps backed by 25 years of small business IT experience.
Day-to-day tickets move faster with real support available weekdays from 8 AM to 5 PM.
Request a Quote for our Co-Managed IT Services
TRUSTED BY:
Support That Feels Like Part of Your Team
Long-term relationships built on clear communication and practical IT improvements.
Dal Liston
Controller, Diamond H Ranch
Craig and his awesome team manage our IT for my small business. Their services are custom built for our needs and the amount of computers and the size of our network. They’re very knowledgeable, reliable, and trustworthy. I highly recommend this great company!
Jake Green
Owner, Dixie Moving and Storage
When working with The Computer Connection, we are constantly impressed by the knowledge of their team members. We have yet to find an issue that they have not been able to solve and we have been working with them for over 7 years. If you are tired of the way that your IT company treats you, The Computer Connection does not have the attitude that we are just another customer… but their sole priority. If you want to make your life SO MUCH easier, trust The Computer Connection with all your IT needs!
Dianne Timpson
RMT Accounts
These guys were so very helpful, so honest, and so kind when getting my laptop back up and running. They were able to complete this service within 24 hours. Don’t hesitate to give them a try. You will not be disappointed!
Dave Harris
Owner, DLH Plumbing
I had spent hours and hours online with HP Support trying to get my new HP Printer interfaced with my Laptop and seriously it was a terrible experience. I brought my laptop and printer into Jake and he had it up and running in 10 minutes. He even went so far as to install the best malware program for me and anytime I ever have technical issues I absolutely know where to go from now on! Thank you Jake!
Bo Beck
Residential
I have been working with Craig and the team from Computer Connection for almost seven years and I am so pleased with their work and knowledge! They provide excellent service and genuinely care for those they serve! They respond quickly to issues when there are any and help to get them resolved timely. They have also provided great security monitoring of our computers! Craig and his team are just wonderful!! I would definitely recommend them to anyone! Thanks Computer Connection!
Brian Goodwin
Owner, Goodwin Mill and Cabinet
Computer Connection is a great place for any and all computer problems, or questions especially for seniors!! I never had a bad experience and they’ve always fixed whatever I brought to them.
Judy
Residential, J VACHRIS
Computer Connections of Southern Utah has become a strong asset to our company. We constantly rely on their expertise to navigate the changing tech environment as well as keeping our system running strong and effective. We have always experienced top rated customer service and consider Computer Connections an integral part of the team.
Kelly Buchanan
Owner, GOT Concrete
I’ve had a couple of situations that were not exactly what Computer Connection was set up to do, in both cases they went out of their normal range of services and solved my problems. One of the times they came to my home to make the fix. The services were completed promptly, efficiently and fees were reasonable. I’m glad to know they’re there and give them a strong recommendation.
Lance Bingham
Residential
We recently embarked on a significant project to upgrade our servers, and the team at Computer Connection made the process seamless and efficient. From the outset, their team demonstrated a deep understanding of our needs and proposed solutions that were tailored to our business. The new servers have significantly improved our operations, offering us more power, speed, and reliability. The professionalism and technical expertise of the Computer Connection team were evident throughout the project. They were always available to answer our questions, and their guidance was invaluable. Their commitment to customer satisfaction is truly commendable. We are extremely satisfied with the service provided by Computer Connection of Southern Utah and would highly recommend them to any business looking for top-notch IT services. Their team goes above and beyond to ensure their clients’ needs are met, and it’s clear they take pride in delivering exceptional service. Thank you, Computer Connection, for helping us elevate our business to the next level!
Gabe Wright
IT Manager, LV Swiss
We’ve worked with The Computer Connection for many years and they have been awesome to work with. We call them all the time to help us figure out our computer issues. We recommend them to everyone!
Beckie Barber
Owner, Sunset Flooring
The Computer Connection are extremely professional and knowledgeable. I utilize their monthly service plan that I have benefited from and it provides me with a piece of mind knowing that if anything happens or I get a virus, they are there to clean it up. I highly recommend that everyone check into their services!
Michael Welch
Residential
Friendly, affordable care that addressed all of my questions and concerns. Patient and spoke to me in words I could understand because this stuff goes over my millennial head. As a new business owner managing everything from my little laptop, Jake set me up with something called Huntress that will help secure my computer from bad people trying to take advantage of people like me that don’t know how to protect their stuff. I’ll be using these guys for any IT help in the future for my business and personal assets.
Sam Brown
Owner, Zion Mobile Massage
I live in St. George, UT and work from home for a company out of Colorado, so I have to have my computer available and running at all times. Computer Connection, who I’ve been going to now for a little over four years, has been awesome with keeping me up and running. Whenever I or my husband have any problems with our computers, I take it to them and I usually have it back within a few hours or they take the time right then to see if it’s a quick fix. Their charges are very reasonable! These guys are very friendly and very helpful when we need them. I’ve recommended them on several occasions.
Ingrid Hawkins
Residential
Co-Managed IT That Strengthens Your Internal Team
Shared support with clear roles
IT Audit
Clear Baseline and Priorities
A co-managed relationship begins with a practical technology audit that documents what is in place, what is missing, and which issues create the most risk. The Computer Connection of Southern Utah establishes a baseline across devices, network equipment, backups, security settings, and support processes.
That baseline gives your team a shared starting point. Instead of guessing which projects matter most, you get clear priorities, plain-language findings, and a path for measurable improvements over time.
Help Desk Support
Relief for Daily IT Tickets
When internal IT is stretched thin, routine tickets can pull attention away from higher-value work. Co-managed help desk support gives your users access to real people who can assist with common issues, troubleshooting, account needs, device problems, and day-to-day technology questions during weekday business hours.
Your internal team keeps control of the environment while getting dependable backup for the work that slows them down. The result is less interruption, clearer escalation, and a better support experience for employees.
Security Alignment
Practical Risk Reduction
Security work is easier to manage when it is broken into practical steps. The Computer Connection of Southern Utah helps your team identify gaps, improve policies, review access, strengthen backup practices, and align technology decisions with business risk.
For organizations with compliance concerns, guidance can support frameworks such as HIPAA, CMMC 2.0, and NIST without turning the process into unnecessary technical confusion. You get clearer priorities and steady improvement instead of fear-based recommendations.
Network Management
More Stable Infrastructure
Network problems often show up as slow systems, dropped connections, unreliable devices, or recurring user complaints. Co-managed network support helps your internal team review switches, wireless coverage, domain environments, cabling concerns, and configuration issues that affect daily operations.
The focus is not just fixing what is broken. The goal is standardizing the environment, replacing weak points when needed, and building a more stable foundation for users, locations, and future technology changes.
Backup Oversight
Confidence in Recovery Plans
Backups only provide confidence when they are monitored, documented, and reviewed. The Computer Connection of Southern Utah can help your internal team evaluate backup coverage, identify missing systems, review recovery expectations, and improve the steps needed when something goes wrong.
This support helps reduce business continuity risk by making recovery planning more visible and practical. Your team gains a clearer understanding of what is protected, what needs attention, and how backup decisions affect operations.
Technology Planning
Better Decisions Over Time
Technology decisions are easier when your team has a long-term plan instead of a list of disconnected fixes. Co-managed IT planning helps connect daily support issues with larger priorities such as device lifecycle, network upgrades, security improvements, and business growth.
With 25 years of experience supporting small and mid-sized businesses, The Computer Connection of Southern Utah helps turn technical needs into practical next steps. You get clear recommendations, documented priorities, and regular reviews that keep progress moving.
Proven IT Support Backed by Measurable Progress
47
Businesses Trust IT Services
87.80%
First-Call Issue Resolution Rate
96.70%
Avg. Recurring IT Issue Reduction After 3 Mo
Extend Your IT Team With Practical, Local Support
Co-managed IT gives your internal team dependable support without taking control away from the people who know your business. The Computer Connection of Southern Utah can fill the gaps your team does not have time, tools, or staffing to cover, from daily ticket support to network projects, security reviews, backups, and documentation.
The goal is simple: reduce recurring problems, create a clear baseline, and make improvements that can be reviewed over time. You get practical help from real people who communicate in plain language, respect your existing team, and focus on stability, security, and confidence.
Clear Roles, Better Coverage, Less IT Stress
Co-managed support works best when responsibilities are clear. Your internal team stays focused on the work they handle best, while The Computer Connection of Southern Utah helps with the areas that need extra attention, documentation, or outside experience.
- Technology audits that establish a clear baseline
- Help desk support for everyday user issues
- Network reviews, cleanup, and improvement planning
- Backup monitoring and recovery planning support
- Security policy guidance and practical risk reduction
- Regular reviews that show measurable progress
Measure Progress From Baseline to Improvement
A co-managed partnership should make your IT environment easier to understand and easier to improve. The Computer Connection of Southern Utah starts by assessing the current environment, identifying gaps, and helping prioritize the work that matters most for business continuity.
This approach supports better decision-making because progress is tied to a baseline, not guesswork. One client improved from a technology baseline score of 27 to 85 out of 100 within nine months. That kind of measurable improvement reflects a steady process: document the environment, address risks, standardize systems, and keep reviewing what changed.
Strengthen Your IT Team Without Guesswork
Start with a practical review of gaps, risks, and next steps.
Related IT Services to Strengthen Your Support
Frequently Asked Questions
What exactly do co-managed it services include for my business?
Co-managed it services provide your internal IT team with added support where you need it most. This can include help desk ticket resolution, network upgrades, technology audits, backup management, and security guidance. You stay in control of your IT decisions, while gaining access to experienced technicians, proven processes, and expertise in compliance frameworks like HIPAA and CMMC 2.0. The goal is to fill gaps, reduce recurring problems, and deliver a more stable, secure IT environment.
How can co-managed it services improve our ongoing IT reliability?
With co-managed it services, you get proactive management that addresses problems before they disrupt your business. Regular technology audits and system monitoring help identify risks early, while documented processes and reviews show measurable improvements over time. Many clients see recurring IT issues drop significantly and technology scores improve from baseline after starting service. This approach leads to greater stability, fewer surprises, and more confidence in your IT systems.
How does the co-managed IT onboarding process work?
The onboarding process begins with a comprehensive technology audit to establish your current IT baseline. From there, gaps are identified and a practical improvement plan is created, prioritizing your most urgent needs for business continuity. Ongoing, you receive clear documentation, regular progress reviews, and support that integrates with your existing team, ensuring everyone understands roles and responsibilities. This makes IT simpler, more secure, and easier to manage long term.
What does co-managed IT support cost and what is the typical commitment?
Co-managed IT support is typically billed on a monthly basis, tailored to the number of users, devices, and services required. There is no one-size-fits-all price, costs are determined after an initial assessment to ensure your business only pays for what it needs. Most organizations start with a practical review, and there is no long-term contract lock-in; you can scale or adjust services as your needs change.
Why choose this provider for co-managed IT instead of another IT company?
You benefit from over 25 years of experience supporting Southern Utah businesses, with a focus on proactive IT management, plain-language communication, and measurable results. Your team gets real local support from people who respect your existing staff and understand the needs of small and mid-sized organizations. Case studies show technology audit scores improving dramatically and recurring issues dropping after service begins, demonstrating a commitment to long-term relationships and practical, proven solutions.